Gling Help

Understand usage limits and reset dates

Read the current usage period, understand the shared hours-and-words allowance and check what happens at the limit.

Open the account menu in Gling and choose Usage. The Account usage window shows your current period, hours edited, generated-video words, compound usage and credits. Use the period displayed for your account when checking a reset date.

Monthly plan allowances

Free: 1 hour per month; No included link-generation words
Plus: 10 hours per month; 300 words per month
Pro: 30 hours per month; 900 words per month
Elite: 100 hours per month; 2,700 words per month

These are alternatives or a combination, not two independent full allowances. Check the current pricing page and your account for the plan available to you.

Understand compound usage

Editing and link-generated videos share the allowance. For example, on Plus, 5 hours of processed media uses 50%, and 150 generated-video words uses another 50%. Together they use 100% of the shared allowance.

Media usage is based on recordings submitted for processing, not just the length of the finished edit. Cutting a recording down to a shorter video does not turn it into a shorter original processing request. Adding more media for processing can use more allowance.

Example Account usage window showing 5 of 10 edited hours and 150 of 300 generated-video words combining to 100 percent usage, plus the current period and credits. — Example account: 5 of 10 edited hours plus 150 of 300 generated-video words uses 100% of the shared allowance. Your period, limits and credits may differ.

Open the account usage screenshot at full size.

Check when usage resets

Annual billing still provides a monthly usage allowance. It does not make the full year's hours available at once. Unused monthly hours do not carry into the next month.

Read Current period in Account usage for your account's dates. A paid account's usage cycle follows its subscription timing, so do not assume it always resets on the first day of a calendar month. Credits appear separately and should not be treated as the same counter as monthly hours or generated-video words.

If you reach the limit

Check how much allowance the next processing request needs and whether applicable credits are available. You can wait for the next period or review a different plan. A new project can exceed the remaining allowance even when the meter is below 100%.

Before changing plans, read Manage your plan, payments and invoices. Plan changes can affect billing immediately. If a usage amount looks wrong, send support your account email, a screenshot of Account usage, the project name and when you processed or added the media.

If failed work used allowance

Stop repeated processing attempts while investigating. Send support the affected project, the approximate attempt times and time zone, the error and a screenshot of Account usage. Explain whether the job failed, produced unusable output or was processed again.

Support can review what happened. Do not assume an error automatically resets the monthly counter or guarantees compensation. Project credits and the displayed monthly usage counter are separate; any confirmed credit should be described by its actual scope.